QUYENN merchandise can be returned or exchanged within 14 days of the date of receipt by mail.

Items must be in its original condition. Items must be returned in their original packaging to ensure that they are adequately protected upon return. Please be sure to tape all edges of the package to ensure the product remains in the box while in transit. Damages to returns incurred while in transit will not be accepted.

Any product that is damaged upon receipt must be reported to Customer Service by emailing info@quyenn.com within 48 hours of delivery or return might not be approved.

Please allow up to 7 business days transit time for it to arrive at our warehouse. We inspect returns within 2-3 business days of their arrival. Once your return has been accepted, we will immediately process the reimbursement and send you a confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer (anywhere from 3-14 business days).

For all questions regarding web returns and web purchases please reach us at info@quyenn.com